Question 1

What is AVA Remarketing?

Accepted Answer

AVA Remarketing is a UK vehicle remarketing specialist based in St Helens, supplying trade buyers with police seizures, finance repossessions, salvage stock and fleet disposals through live auctions and buy-it-now listings.

Question 2

Who can register as a buyer?

Accepted Answer

AVA Remarketing is a trade-only platform. Registration is open to professional motor trade buyers, dealers and businesses who complete our buyer verification process.

Question 3

How do I register and get approved?

Accepted Answer

Create an account on the registration page, complete your buyer profile, upload the required verification documents, and wait for our team to review and approve your account. Approved buyers can access the portal, auctions and purchases.

Question 4

Can I browse vehicles without registering?

Accepted Answer

Yes. Anyone can browse buy-it-now stock and live auction listings on the website. You must be logged in as an approved trade buyer to bid, buy, make offers or access the buyer portal.

Question 5

What is the difference between Buy It Now and live auctions?

Accepted Answer

Buy It Now listings have a fixed hammer price for immediate purchase. Live auctions run for a set period where registered buyers place bids; the highest bidder when the auction ends is invoiced for the lot.

Question 6

How do I pay for a vehicle?

Accepted Answer

After a successful purchase or winning bid, an invoice is generated in your buyer portal. Payment is made by bank transfer using the details on your invoice. You can also request a payment link from the portal where applicable.

Question 7

What fees apply to my purchase?

Accepted Answer

Purchases include the hammer price plus buyer fees, auction fees (where applicable), platform fees and VAT as shown on the fees page and your invoice breakdown. Use the cost calculator on the fees page to estimate totals before you buy.

Question 8

How long do I have to pay my invoice?

Accepted Answer

Invoices must be settled within the payment window stated on your invoice, typically within 48 hours of an auction closing or a buy-it-now purchase. Late payment may result in additional charges or account restrictions.

Question 9

How do I arrange collection or delivery?

Accepted Answer

Once your invoice is marked as paid, use the buyer portal workflow to book collection from our St Helens depot or request nationwide delivery through our logistics partners.

Question 10

When do storage fees apply?

Accepted Answer

You have seven free days to collect your vehicle after payment is received. Storage fees of £25 per day plus VAT apply from day eight if the vehicle has not been collected.

Question 11

What vehicle information is provided on listings?

Accepted Answer

Each listing shows key specifications such as registration, mileage, MOT and HPI status, fuel type, gearbox, VAT treatment, keys, V5 and service history where available, plus condition notes and photographs.

Question 12

Can I make an offer instead of paying the listed price?

Accepted Answer

On selected buy-it-now stock, approved buyers can submit an offer through the vehicle listing page. Our team reviews offers and will accept, decline or respond through the portal.

Question 13

How does membership work?

Accepted Answer

Approved buyers may activate membership through the portal to unlock additional features. Membership status and credits, where applicable, are managed in your buyer account dashboard.

Question 14

Can I use Google or Facebook to sign in?

Accepted Answer

Yes. You can register or sign in with Google or Facebook from the login page. The same email cannot be used across both social providers; use the provider you originally registered with.

Question 15

Who do I contact for support?

Accepted Answer

Email info@ava-remarketing.co.uk, call 0151 662 1225, or use the contact form on our website. Approved buyers can also use portal chat and view invoices, vehicles and offers in the buyer dashboard.